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Refund Policy

Spirit of the Grove is a registered 501(c)(3) organization. We deeply appreciate your financial contributions, merchandise purchases, and tier sponsorships to support our mission. Because your financial support directly funds our programs, we enforce the following clear guidelines regarding refunds, cancellations, and returns.

 

 

1. Charitable Donations

  • Finality: All one-time voluntary donations made to Spirit of the Grove are considered final and legally irrevocable.

  • Processing Errors: We will review requests for refunds only in cases of clear technical errors, such as duplicate billing or unauthorized card use.

  • Error Notification Window: You must submit an error claim in writing within 30 days of the transaction date.

  • Tax Implications: If a donation refund is approved, any tax-deductible receipt previously issued for that transaction becomes completely null and void. You are legally responsible for adjusting your personal tax filings accordingly.

 

 

2. Physical Merchandise Purchases

  • Return Window: Physical products purchased from our online store are eligible for return or exchange within 30 days from the delivery date.

  • Item Condition: Items must be unworn, unwashed, and in their original packaging to qualify for a refund.

  • Shipping Costs: Original shipping fees are non-refundable. The buyer must cover all return shipping costs unless the item arrived damaged or defective.

  • Damaged Goods: If your merchandise arrives broken or defective, contact us within 7 days of delivery with photo proof for a free replacement or full refund.

 

 

3. Donor and Sponsor Tiers

  • Annual/One-Time Tiers: Payments made to lock in a specific annual Donor or Sponsor level are considered restricted program funding and are non-refundable.

  • Monthly Recurring Tiers: You can cancel a monthly recurring tier membership at any time through your online portal or by emailing support.

  • Cancellation Timing: Cancellations stop all future monthly billing. Past monthly payments are non-refundable, and we do not issue prorated refunds for mid-month cancellations.

  • Benefits Clause: Spirit of the Grove reserves the right to modify or substitute tier perks (e.g., recognition placement, exclusive merchandise) based on availability, without providing a refund.

 

 

4. How to Request a Refund

To request a review of a transaction error or to initiate a merchandise return, you must contact our team formally:

  • Email: Info@spiritofthegrove.com

  • Required Information: Include your full name, transaction date, order or donation amount, and the specific reason for the request.

  • Processing Time: Approved refunds take 5 to 10 business days to post back to your account. Funds will only be credited back to the original payment method used.

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